Refund and subscription cancellation policy
Clear refund rules for a service with open registration. If the service does not work for you, contact support and we will handle the request without loops or hidden steps.
01 · REFUND WINDOW
For the first paid subscription period on a PRSLOY ID, you may request a refund within 14 calendar days from payment if the service quality is not acceptable for you.
02 · WHAT IS REFUNDABLE
The first purchase for a unique PRSLOY ID is eligible for review. Renewals, repeated purchases, and extra periods are reviewed separately based on the circumstances of the request.
03 · FAIR USE
A refund can be refused if the PRSLOY ID was blocked for abuse, spam, attacks, malware, resale, or other violations of the Terms.
04 · TECHNICAL ISSUES
If there is a connection issue, contact support first. We may provide setup steps, reissue the key, switch the route, or extend the subscription. If we cannot make the service usable for you, the refund request stays eligible within the refund window.
05 · CANCELLATION
Payments are one-off and there is no automatic charge. To stop renewing, simply do not pay for a new period.
06 · HOW TO REQUEST
Message support at https://t.me/prsloy. Include the email tied to your PRSLOY ID, payment date and amount, a receipt or payment screenshot, and a short reason for the request.
07 · REVIEW TIME
We review refund requests within 7 business days. After approval, the payment processor or payment method may need additional time to return the funds.